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Christmas cover for the period 23 December 2020 – 4 January 2021

Emergency Call out- Gas Boiler/Heating /Hot water Breakdowns   

Out of Office Call out details 24/7

Contact Details

Contact Numbers

Property Type

Properties

 Availability 

HVE (Part of Stockton Council)

01642 527270

Commercial and Domestic

  • All Alms houses
  • All Domestic Properties
  • Available 24/7 all year round

Plumbing (Leaks etc, not Gas related issues)  

Out of Office Call out details 24/7

Contact Details

Contact Numbers

Property Type

Properties 

HVE (Part of Stockton Council)

01642 527270

Commercial and Domestic

  • All Alms houses
  • All Domestic Properties
  • Available 24/7 all year round

Electrical Breakdowns 

Out of Office Call out details 24/7

Contact Details

Contact Numbers

Property Type

Properties

HVE (Part of Stockton Council)

01642 527270

Commercial and Domestic

  • All Alms houses
  • All Domestic Properties
  • Available 24/7 all year round

Please note

Your If you need to call out a contractor OUTSIDE OFFICE HOURS, please ensure you provide details on

  • Your name.
  • Your contact number.
  • Your address and the fact you are a Hospital of God resident.
  • Details of the emergency repair (as identified below)

The type of emergency repairs they will attend on are

  • Block drains forcing water back up into the wash basin, bath, sink or toilet
  • No cold water supply.
  • Gas leaks and repairs (to make them safe) on the internal gas pipework, or contact Gas Emergencies on 0800 111999
  • No heating or hot water
  • Toilet not flushing if it is the only toilet in the property
  • No electricity
  • Unsafe power supply, lighting sockets or electrical fitting
  • Storm, accident or flood damage to the building
  • Replacing (or making safe) broken glass where there is a security risk or risk of injury

Please note if you call HVE out for a repair, that is not classed as an emergency, you may be charged for this work.

Remember to ensure that any contractor attending is

  • Wearing Personal Protective equipment (PPE) i.e. masks and gloves when they enter your home
  • If you can, please move to a room away from the contractor whilst they carry out the repair