Day to Day Repairs

To report a repair between the hours of 09:00 and 17:00 please call 01429 870247.

Out of Hours Emergency Repairs ONLY

Please contact HVE (part of Stockton on Tees Council) on 01642 527270 and inform them of the following:

• Your name
• Contact number
• Your address and the fact you are a Hospital of God resident
• Details of the emergency repair (as identified above)

Almshouse residents can contact HVE via their One Call system within the property

Please note if you call HVE out for a repair that is not classed as an emergency, you may be charged for this work.

Typical emergency repairs may include:

• Block drains forcing water back up into the wash basin, bath, sink or toilet
• No cold water supply
• Gas leaks and repairs (to make them safe) on the internal gas pipework, or contact Gas Emergencies on 0800 111999
• No heating or hot water
• Toilet not flushing if it is the only toilet in the property
• No electricity
• Unsafe power supply, lighting sockets or electrical fitting
• Storm, accident or flood damage to the building
• Replacing (or making safe) broken glass where there is a security risk or risk of injury